Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Control Panel you’ll find a comprehensive Help Center section offering plenty of help articles and frequently asked questions. They are contributed by our support team of proficient techs. Simply fill in your question and our clever platform will offer you the most suitable answer.

  • Top quality support service

  • Educational Video Clips

  • If you’d like to see how a task is completed or how a problem is remedied, instead of just reading about it, have a look at our compilation of how–to video tutorials. They cover plenty of different topics and will help you quickly learn how to work with the Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7 support service and a 60–minute response guarantee. Our accomplished technical support engineers will be at your disposal 24x7x365 to attend to your enquiries and to resolve any problem that you might possibly face. Simply send a tech support ticket from the Help section and we will reply to you instantly.