Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your assistance requests will be dealt with in maximum 1 hour after the support ticket or email is submitted. If your issue needs further assistance from an admin, we’ll forward the trouble ticket or the e–mail to the person on duty and we will leave a comment to notify you that more time will be required for finding a solution. And if you make use of the Administration Services package, all of the server administration services included there will be performed whenever you specify.
A Premium Client Support Service
- We will be available to you 24–7–365 to answer any enquiries that you may have with regard to our Control Panel or any of the applications that we have preinstalled on your behalf on the server. If you also need support tackling server management tasks, take a look at our Administration Services package, which includes backup hard disk drive space, OS updates every week, server monitoring and restarting services, plus installation and problem troubleshooting procedures.
An Intuitive Help Section
Each Linux dedicated hosting server comes with our free–of–charge Control Panel, which features an in–depth knowledge base and a collection of instructional video tutorials. Whenever you need help while working with the Control Panel, just push the Help or Videos buttons located in the upper right corner.