Despite the fact that this is not the mainaspect for you to recognize a dependable shared website hosting company from a bad one and a reseller from an actual supplier, the option to call and speak with a live person is a sign that you are not using the services of a one-person firm and that you will be able to get in touch with somebody every time you're in need of support. The phone support for web hosting services may range from general to experienced, therefore the issues which can be resolved through a call vary depending on the particular supplier. Usually, these issues are simpler and feature billing or first level technical issues as more complex issues often require a support ticket where both you and the sysadmins can follow what's going on with a given issue. Nevertheless, the option to call your service provider can save you lots of time and efforts for the multitude of small issues which will eventually appear at the time you manage your website hosting account.

Phone Support in Shared Website Hosting

Because we have live telephone support 14 hrs per day, you are able to call us and consult with one of our customer support agents to get more info about any of the Linux shared website hosting that we supply and ensure that our servers meet the system requirements for your sites before you purchase anything. For your convenience, we now have telephone numbers on 3 continents so that you're able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to call about general and billing matters, and about some tech matters. If the situation is strictly technical or it can take longer time to investigate, you will have to use our ticketing system, that will enable both you and our technical support team to keep track of the information given by both sides.

Phone Support in Semi-dedicated Hosting

If you want additional information for the Linux semi-dedicated hosting that we provide, you can call any of the three support lines we have around the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you have the option to check ahead of time whether our solutions are suitable for your web sites. If you are already our customer and you've got a semi-dedicated account, you're able to reach us over the phone for fourteen hours a day about any billing or basic questions. For entirely tech matters you'll be able to employ our ticketing system and contact our technical support because someproblems simply need longer time to be solved, still we will assist you on the phone with lots of minor technical issues as well, saving you the time and efforts.