One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain a response to a tech support ticket or an email. Regardless of when you get in touch with us, we’ll lend you a helping hand within less than 60 minutes with any pre-sales and technical queries that you may have. The fact is, our real reaction time scarcely ever exceeds twenty-thirty minutes. Since we’re available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always receive support in a timely fashion and we understand how vital that is in the digital age. Soon after you contact us, we’ll respond to your inquiries. If you confront any technical difficulty, we will deal with it instead of you, or we will give you all the needed information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand just how important it is to obtain prompt help, we guarantee that you’ll never have to wait around for more than sixty minutes to obtain an answer to any trouble ticket that you post via your semi-dedicated server CP. As it is, you will seldom have to wait for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – general, technical or billing. Plus, our tech and client support staff is available 24/7/365, which is the reason why even in case you submit a ticket during official holidays, you will always receive an immediate response, which will contain the answer to a query, the solution to a predicament or the information necessary to resolve an issue yourself – if there’s something that you have to do on your end. With us, you’ll never need to waste a whole day hanging around waiting for a reply like you would with other web hosting companies.