A live chat is one of the methods of communication provided by some hosting companies as a part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything in comparison to a telephone call with an agent. What's more, if the problem that you have requires some time to be examined and resolved, you will be able to do something else in the meantime instead of just waiting, like you would have to do when you call. You can also use a live chat support service for free provided that you have Internet accessibility even if your website hosting provider is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all of the Linux shared website hosting that we offer and we will support you with almost everything in real time. In case you don't have an account with us yet, we will be able to provide you with more info about the packages in order to help you to select the most suitable package. In case you are a current customer, we are able to assist you with any general or billing issue and even with a number of common technical problems, for instance an e-mail address setup in a desktop email client. In case you are unable to call us for whatever reason or you are in a country where we don't have a local telephone number, the live chat is the best way to get in touch with us. Needless to say, some matters need extra time to analyze and test, which means that you'll have to open a ticket to our technicians, still, we're able to save you time and assist you with many troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with our Linux semi-dedicated hosting, you're able to get the replies for any questions you may have or have various troubles dealt with very quickly. Our chat service is available every day, which means that you can get in touch with a representative even on holidays and weekends. In case you are unsure which package is better for your sites or if our innovative cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. In case you're a present customer, you'll be able to get more information about billing issues, account settings as well as a number of common technical issues you may experience, let's say when you cannot set up an email account in a client on your personal computer. Our live chat will save you a lot of time no matter where you are or when you contact us.