Integrated Ticketing System in Shared Website Hosting
In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our Linux shared website hosting is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to memorize several sign-in credentials, as you will be able to manage your tickets and the hosting account itself from one place. So, in case you have a query or encounter a predicament, you can get in touch with our client service team members immediately. Our system includes an intelligent search functionality. This means that even in case you have submitted many tickets through the years, you will be able to find the one that you need with ease. Besides, you can check knowledge base guides to tackling common difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you’d like to contact our customer service staff representatives, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different technical support platform like you will need to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will allow you to open a new ticket without effort and to go through older tickets using an intelligent search box. You will also be able to read the applicable knowledge base articles that our system will present you with based on the category that you pick for your new ticket. You can perform all of the aforementioned activities without leaving your Control Panel at any moment, so if you confront any complication or have a query, you can touch base with our technicians and resolve the specific issue in less than sixty minutes using one single support platform.