A ticketing system is the most widespread correspondence channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to handle an issue that requires a certain period of time to examine or that has to be forwarded to a sysadmin. In this way, all responses provided by either side will be stored in one and the same location in case somebody else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to complete some operation or to touch base with the company’s help desk team. In case you’d like to administer a number of domains and each one is hosted in a different account, you’ll have to use even more accounts at the same time. In addition, it could take significant time for the hosting provider to process your ticket.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our Linux shared website hosting is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to memorize several sign-in credentials, as you will be able to manage your tickets and the hosting account itself from one place. So, in case you have a query or encounter a predicament, you can get in touch with our client service team members immediately. Our system includes an intelligent search functionality. This means that even in case you have submitted many tickets through the years, you will be able to find the one that you need with ease. Besides, you can check knowledge base guides to tackling common difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you’d like to contact our customer service staff representatives, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different technical support platform like you will need to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will allow you to open a new ticket without effort and to go through older tickets using an intelligent search box. You will also be able to read the applicable knowledge base articles that our system will present you with based on the category that you pick for your new ticket. You can perform all of the aforementioned activities without leaving your Control Panel at any moment, so if you confront any complication or have a query, you can touch base with our technicians and resolve the specific issue in less than sixty minutes using one single support platform.