Although the hosting service provided by the different companies is roughly the same, every provider has their own platform with its own modifications and ways to accomplish certain tasks. In this situation, an extensive knowledge base would be exceptionally helpful both for persons with zero prior experience and for tech-savvy individuals who will sooner or later learn how specific operations are carried out, but will lose precious time meanwhile. The purpose of such a knowledge base is to help make the service quick and simple to use, saving users both time and efforts. The result is happier clients, as they can effortlessly find the info they’re seeking, and significantly less work for the client care team representatives, because typically most of the questions and issues that customers have got are already listed in the knowledge base. In case the articles are written well and cover more topics, you will be able to find out more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting plans include a comprehensive knowledge base where you can find info about all the difficulties that you could possibly come across and their solutions. You can discover how to create and manage a mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are accurate, but you are not able to send email messages, for example. We have tried our best to be as comprehensive as possible and to cover all possible options so as to help you save time and effort and to offer you different solutions for each single problem. The knowledge base comprises informational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find relevant articles about particular features and functions in every Control Panel section, while if you prefer to see the full article list, you can visit the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled a detailed online knowledge base for all our current and potential clients, so in case you purchase a semi-dedicated server account from us, you’ll be able to find any info that you need at any time. We have an immense number of educative articles, which will help you better understand what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two examples. Our how-to guides will help you accomplish anything you like – extract files from an archive, import a database, redirect a domain, etc. Plus, we’ve also got troubleshooting guidelines, which will allow you to find out what precipitates a certain problem and the likely solutions for it. If you are not able to send e-mail messages or your domain opens a 500 Internal Server Error message, for example, you can examine our knowledge base and resolve the issue instantly. You can access the articles through any Control Panel section, as well as through the dedicated Help section.