The support that you will get from your shared website hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an active account. Prompt and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a genuine web hosting provider not from some reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them right away, it is quite possible that you'll wait for a couple of days to get an answer to any question, therefore your web sites may remain offline for ages. Alternatively, a company which offers various ways of communication and has a support team available any time will assist you to right away and help you minimize or totally avoid any downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for all our shared website hosting plans are round-the-clock, therefore you can forget all about waiting for several days so as to get assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail message. In case you already have an account, you are able to open a support ticket on top of the other three ways of communication. You are able to select the best way to contact us depending on where you are or the device you're using. We are able to assist you for more or less any webhosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how crucial it is to receive quick support, particularly when your web site is not running as it should be for whatever reason. Our Linux semi-dedicated hosting come with 24/7 customer and technical support, which means that if something comes up, you are able to use several methods to let us know - phone line with a few local numbers internationally, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and general matters, so that if you do not have an account yet, for instance, you'll be able to receive additional info about our solutions, or we will assist you with less complicated tech problems. The other two options are for strictly technical issues or anything which is more time-consuming due to the fact that it is much easier to track the dialogue between you and our tech support team. The warranted maximum reply time for them is merely an hour, the regular one - 15-20 min, so you will not have to wait for a whole day to get assistance like you may need to do with various other providers.

24/7 Customer Support in VPS

When using our Linux VPS, you won't need to wait for more than 1 hour so as to receive assistance for any kind of problem that you could experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the support tickets that you open through your billing Control Panel or emails which you send to our technical support crew. In addition, we have local phone numbers in a couple of countries worldwide plus a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the different ways of communication, so regardless what your question or issue is, there will always be someone to help you out quickly. If you need help with third-party software, which you cannot set up or which gives you problems, you can benefit from the Managed Services upgrade package that we offer for all of the VPS plans.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get quick support in general, let alone when you operate an entire server, so each dedicated server that we provide includes 24/7 support with one-hour response time warranty whatever the issue. This service is free of charge for any problems with your server or the software that was installed by our administrators during the setup, so you are able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you could send an email, and the actual answer time for either of these rarely surpasses thirty minutes as we have admins available 24x7. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on three different continents or you may employ our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to include to your server plan through the billing Control Panel.